Returns and Refunds Policy

Last Updated: 2025-12

Legal Entity Name: NAVIGATOR YANG TRADING CO., LTD
Address: 61 BRIDGE STREET, KINGTON, UNITED KINGDOM, HR5 3DJ

At NAVIGATOR YANG TRADING CO., LTD, we want you to be completely satisfied with your purchase. If for any reason you are not, this Returns and Refunds Policy explains your rights and how to return items to us.

1. Returns Eligibility

Time Frame: You may request a return within 7 days after the date you receive your order.
Condition of Items: To be eligible for a return, items must be:
- Unused and unwashed;
- In their original packaging;
- With all tags, labels, and accessories intact.
Non-returnable Items: The following items cannot be returned unless faulty:
- Intimate apparel (e.g., underwear, swimwear) for hygiene reasons;
- Customised or personalised products;
- Items marked as “final sale” or “non-returnable” on the product page.

2. How to Initiate a Return

Contact us at [customer service email] with your order number and the reason for the return.
We will provide you with a return authorisation and, if applicable, instructions for sending the item back.
Pack the item securely, include your order number inside the package, and ship it to the address we provide.

Note: We recommend using a trackable shipping method. We are not responsible for items lost or damaged in transit during the return process.

3. Return Shipping Costs

Faulty or Incorrect Items: If the return is due to a defect, damage, or an error on our part (e.g., wrong item sent), we will bear the return shipping cost. Please contact us first so we can arrange this.
Change of Mind or Other Reasons: If you are returning an item for personal reasons (e.g., wrong size, no longer needed), you are responsible for the return shipping costs. Original shipping fees are non-refundable in such cases.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved Refunds: If approved, the refund will be processed within 7 business days and credited to your original payment method. The time it takes for the refund to appear depends on your bank or payment provider.
Partial Refunds: In certain cases (e.g., items returned with signs of use, missing parts, or damage not caused by us), we may issue a partial refund at our discretion.
Shipping Costs: Original shipping charges are generally non-refundable, unless the return is due to our error or the item is faulty.

5. Exchanges

If you need a different size or colour, the fastest way is to return the original item (following the return process above) and place a new order separately. We do not offer direct exchanges for international orders due to shipping constraints.

6. International Returns

For orders shipped outside the United Kingdom:

You are responsible for any customs duties, taxes, or fees incurred when returning an item.
Please clearly mark the package as “returned goods” to avoid additional customs charges. We are not liable for any customs fees applied to return shipments.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

Your order number;
A description of the issue;
Clear photos showing the damage or defect.

We will arrange a solution promptly, which may include a replacement, refund, or return shipping arrangement at no cost to you.

8. Contact Information

For any return or refund inquiries, please reach out to us:

Email: info@dshean.com
Mailing Address: 61 BRIDGE STREET, KINGTON, UNITED KINGDOM, HR5 3DJ (Please include “Returns” in the subject line or note)

This Returns and Refunds Policy is part of our Terms of Service. We reserve the right to update this policy as necessary. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

Returns and Refunds Policy